People as a service + Cutting edge technology + Industry Use cases
We are working with some of the best in business. Join the elite group of Industry Leaders like Bruker, Tecan Trading, Unilever, and Buehler Group
MODULAR HOLISTIC VOC SOUTION
VSolutions offers a next-level VOC Solution that combines a unique methodology, plug-and-play outsourcing services, and cutting edge of the shelf technology. You get 360-degree real-time feedback, boost statistical relevance, make result interpretation easy, follow-up in real-time, and build your corrective action portfolio to drive your customer experience goals in alignment with your CX strategy.
CUSTOMER JOURNEY BASED SERVEY DESIGN
Don’t spend time drafting and crafting your next survey design; leave this to our experts! Our industry off-the-shelf survey design templates will save consulting efforts, reduce cost and shorten time to market – irrespective of relational or transactional study’. Our Designs are built in close collaboration with industry leaders tailored along with your End2End commercial processes.
END 2 END INTEGRATED FOLOW-uP
Enable your Team to take timely action based on real-time feedback or let us do the work for you. Our End2End follow-up process follows a clear path from investigation to closing. Benefit from visual Kan-Ban features, 360-degree visibility on your negative case, set assignment rules and escalation paths, and monitor timely execution and resolution matric. Our uniquely integrated assessment sequency will reveal true shortfalls and accelerate your continuous improvement planning.
b2B Data Intelligence
Humans are irreplaceable; we know that! Our People as a service will assist you in validating and correcting your sample right from the get-go. You can have the best tools in the world, but if your data integrity is not spot-on, you are at risk of getting blacklisted, making your statistical relevance suffer.
Explore how Bullion, a leading FinTech Company in India, was able to leverage our customer experience specialists to introduce a continuous VOC program, focusing on a dedicated customer segment to tailor their product offering closer to the needs of their clients.
